Sally-Ann Provan Millinery

Definitions

In these terms and conditions,

• "We/us/our/ours" means the seller, Sally-Ann Provan Millinery

• "You/your/yours" means the buyer/purchaser

• "Goods" means the goods which we shall supply to you in accordance with the Contract

 

ORDERING & METHODS OF PAYMENT

To order, simply select the design you want and customise your order from the menus in each product description. We will confirm receipt of, and therefore acceptance of, your order by email, thus making a contract between us.

Work will then begin on hand-making your order, it will be ready for despatch in 14 - 28 days (but there may very occasionally be times when it is necessary to allow more time for delivery, such as unusual fabric requests on Bespoke/Special Orders etc) - should that be the case, we will notify you as soon as possible with an expected despatch date.

*Due to the current global situation caused by Covid-19, both making times and shipping times are unavoidably extended, please ask for more details.

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Credit and debit cards are accepted as payment, all card payments are handled by either PayPal or Stripe and must be made at the time of placing the order.

 

SECURITY & PRIVACY

Your order payment is processed remotely by either PayPal or Stripe. We do not store any of your financial information in our system.

Please see our PRIVACY POLICY

 

CURRENCY & PRICES

All prices shown are in GBP (£ sterling) and include all taxes applicable within the U.K. Whilst every effort is made to ensure prices are correct, occasional errors or other technical problems may result in inaccurate prices being shown. In such cases we are not required to honour incorrect prices. Prices are subject to alteration without notice; however once we have accepted and confirmed an order, the price for that item(s) will not change.

 

DUTIES & TAXES

You (the customer) are responsible for any duties, customs charges, VAT and/or taxes levied at the point of entry into the destination country.

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BREXIT and EU SHIPPING

Reluctantly we have had to suspend all shipping to the EU following the introduction of GPSR on 13th December 2024. Hopefully this can be re-instated at some point once more clarity emerges on this matter and whether it becomes practical and financial viable to ship to the EU again. A huge thank-you to all of our customers in Europe for your orders and support over the years - it is so very much appreciated.

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SHIPPING

Shipping information and charges are given at time of ordering. These charges are subject to alteration without notice; however once we have accepted and confirmed an order, the shipping charge for that order will not change. We always supply the name of the shipper and tracking information, so that you the customer can track your order online. Shipping companies do not always leave a card when they attempt a delivery, so it is important that you the customer check the tracking for your parcel online so that you can make alternative arrangements with the shipping company if needed.

If a customer is not available when delivery is attempted, and does not make alternative arrangements with the shipping company, and does not collect their parcel from the Delivery Office/Sorting office within the allotted time, and the parcel is returned to us, then the customer will be charged for the return shipping to us, and then for the second shipping cost back to the customer.

*Due to the current global situation caused by Covid-19, both making times and shipping times are unavoidably extended, please ask for more details. 

 

DAMAGE IN TRANSIT

While we do our best to pack the Goods securely, we cannot accept any liability for any damage or deterioration in the Goods which occurs, for any reason, while the Goods are in transit to you. All UK orders will be sent by Royal Mail Next Day Guaranteed Delivery or UPS, which includes proof of postage and receipt of delivery, transit insurance and Track & Trace (where you can trace your parcel online at www.royalmail.com) free of charge. All good sent outwith the UK will be sent by a tracked courier service.

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CANCELLATION

We reserve the right not to accept or to cancel once accepted any order, without penalty. The customer may cancel an order without penalty only before we have accepted it (acceptance of the order makes a contract between us).

 

RETURNS

All our hats, headpieces, and accessories are of the highest quality and each one is individually custom handmade to order to your requirements.

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Refunds will not be given unless an item is faulty, damaged or the wrong item has been sent.

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ALL SALE ITEMS are sold as seen and cannot be returned.

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Should you wish to exchange an item it can be exchanged for another item, or alternatively a piece can be made to order for you instead, if the new item is of a lower value, a gift voucher for the difference will be issued.

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Should you wish to exchange an item you must inform us within 48 hours of receipt, and return the goods within 7 days of receipt, you are responsible for the shipping costs and safe return of the original goods to us in their original new unworn/unused condition. We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit.

There will be no shipping charges on the exchange item. We will email you to notify when the exchange item has been sent, and give you the name of the shipper and the tracking number. If the exchange item is a lower price to the original item, the difference will be refunded to you. If the exchange item is a higher price, the difference will be charged to you before the exchange has been despatched. Exchanged goods can only be dispatched after the original returned goods have been received and checked.

Your statutory rights are not affected.

 

COLOURS & DESCRIPTIONS

Every care has been taken to ensure that all colour representations are portrayed as accurately as possible and that all product descriptions are correct. If you require additional photographs of an item - please ask, if we have additional images on file - we will gladly oblige. If we have that particular item in stock, we shall take additional images and email these to you.

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Due to differences in monitor and browser settings every computer screen will display colour differently; we cannot guarantee that the colour of the item will be an exact match as seen on your screen.

If unsure of a colour we highly recommend requesting free colour samples before ordering - you can request colour samples HERE.

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*Please also note that all hats are carefully made individually to order by hand, therefore minor differences in each piece are the be expected, this is part of the beauty and appeal of hand made items.

 

WORKSHOPS & COURSES

WORKSHOPS AT THE STUDIO:

- All workshops and courses require full payment in advance to confirm your place, or in the case of the Beginner’s Millinery Course 1 - a deposit must be paid in advance.

- We understand that sometimes circumstances can change, if you need to change a booking- we will try to be as flexible as we can in rescheduling your booking to another workshop date, subject to availability.

- Due to the very limited number of places available at our workshops at the studio, cancellations MUST be made a minimum of at least 14 full days in advance of the beginning of the workshop or course, cancellations made more than 14 full days will receive a full refund minus an administratioin fee of £50.

- If cancellations are made less than 14 full days before the workshop, you will not be entitled to a refund of any monies paid. 

- Of course, if you're unable to attend, we are happy for you to send a friend or colleague in your place, just let us know their name, phone number and email address in advance of the workshop.

- No refunds can be given for failed attendance due to holidays, personal sickness or external circumstances, but we are happy to reschedule your booking to another date (*for courses which run over several weeks or months this may not be possible) – should you fail to attend on the new scheduled date – no refund will be given.

- If we must cancel a class due to unforeseen circumstances that are out with with our control (acts of god, extreme weather conditions, public health situations, acts of terrorism, acts of vandalism, fire, water damage, structural damage to the building, theft) no refunds will be given, however you will be offered an alternative workshop of the same value at a time that suits you. This offer will be valid for 12 months. We cannot accept responsibility for any other costs or expenses you may incur.

- All guests must make sure that their contact information is correct at the time of booking as we are not be responsible if you do not receive information sent to you as a result of incorrect contact details given at the time of booking.

**All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.

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ZOOM WORKSHOPS:

- All workshops and courses require full payment in advance to confirm your place.

- We understand that sometimes circumstances can change, if you need to change a booking date - we will try to be as flexible as we can in rescheduling your booking to another workshop date, subject to availability.

- Due to the very limited number of places available at our workshops, and the fact that materials are ordered, prepared, and sent out to you in advance of the workshop the following Cancellation Policy clause applies to this particular course:

- Cancellations made up to 14 days in advance of the start of the workshop will receive a refund minus a fee of £50 to cover admin. 

- If cancellations are made less than 14 full days before the start of the workshop, you will not be entitled to a refund of any monies paid. 

- No refunds can be given for failed attendance due to holidays, personal sickness or external circumstances, but we are happy to reschedule your booking to another date – should you fail to attend on the new scheduled date – no refund will be given.

- In the unlikely event we have to cancel or postpone a workshop due to unavoidable circumstances or if we are unable to meet the minimum number of participants needed to run the workshop, we will endeavour to give you as much notice as possible. We will refund the full workshop fee or transfer your booking to another workshop of the same price, space permitting. However, we cannot accept responsibility for any other costs or expenses you may incur.

All guests must make sure that their contact information is correct at the time of booking as we are not be responsible if you do not receive information sent to you as a result of incorrect contact details given at the time of booking.

**All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.

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HATMAKING HEN PARTIES

Bookings for private Craft Parties and Hatmaking Party Workshops require payment of a non-refundable deposit of 30% of the total fee at the time of booking. The balancing payment must be made 14 days before the date of the event.

You can pay by Paypal or credit/debit card or by baccs.

We understand that sometimes circumstances can change, if you need to change a booking- we will try to be as flexible as we can in rescheduling your booking to another date, subject to availability.

Should you wish to cancel a booking - cancellations MUST be made a minimum of 14 days in advance, your 30% deposit will not be refunded.

If cancellations are made less than 14 days before the Party Workshop/Hatmaking Party, you will be charged an additional cancellation fee equivalent to 50% of the Party Workshop / Hatmaking Party fee.

In the unlikely event we have to cancel or postpone a Party Workshop/Hatmaking Party due to unavoidable circumstances we will endeavour to give you as much notice as possible. We will refund the full Party Workshop/Hatmaking Party fee or transfer your booking to another date. However, we cannot accept responsibility for any other costs or expenses you may incur.

*All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.

 

INTELLECTUAL PROPERTY

We take our copyright and intellectual property rights very seriously.

By using this website, you acknowledge and agree that all content (including but not limited to all images, text, graphics and actual products) are protected by copyright, and design rights as applicable, which are owned by Sally-Ann Provan Millinery.

You agree that you will not (nor assist or facilitate any third party to) commercially exploit or create derivative works from the products and other content on this site.

 

RETENTION OF TITLE

Under all normal circumstances, goods will be paid for prior to despatch. Neither the ownership of, nor the title in any goods sold by us, will pass from us until such time as we have received cleared payment in full for such goods and any additional charges relating to such goods. Until such time, we reserve the right to recover possession of the relevant goods.

 

GENERAL

These terms and conditions are subject to alteration by us without notice.